CCRM Associates

"Helping Small Business Manage Technology"
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Your Customer and Business Information are Your Most Valuable Assets
Let's face it, if you don't have any customers your not in business. Your customers are your "bread and butter". If you don't take care of them, your competition will. That is what CCRM Associates is all about. We help you with tools and the know how to keep your customers happy and to make them lifelong repeat customers.
 
How We Can Help
You sell a customer only once. From then on they buy from you. It costs ten times more to get a new customer than it costs to keep an existing customer. Competition is fierce, keeping existing customers can make your business much more profitable through repeat business. CCRM Associates is here to help. We only work with small & midsized businesses (SMB). The SMB marketplace has special needs and limited budgets for technology issues.
 
We can evaluating how you are doing things now. Then we work with you to develop processes and procedures to help you keep your current customers happy. We help you understand the technology to get even more customers.
 
 
Big Is Not Always Better
Large enterprises have many more resources and understand the value of customer and content management. In contrast most large enterprises rarely keep their customers happy because of their size. That gives the small and medium business the advantage because you build relationships with customers. They live in your city, they go to your church. CCRM Associates can help you build these relationships into a lifelong partnership. 
 
 
Every business is different
That's why we work together to develop a custom plan that will work for your business. Our services range from a free telephone consultation to custom software development and integration. All designed for the special needs of your business.
 
We offer many choices of open source and traditional software. In addition we offer training and customization needed to make your business more organized and professional. 
 

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What is CRM?  
Short for customer relationship management, CRM organizes and centralizes all customer related activity in one place. -more- 
 
What is ECM?
ECM is the acronym for Enterprise Content Management. In other words, it is the way to take  all the unstructured data in your business and organize it in a way that makes it easily accesable to your employees -more- 
 
We talk your language 
Focusing on the small & midsized business market, CCRMs has the unique ability to take complex computer lingo and present it in a way that you can understand and appreciate. We take the complexity out and put the simplicity in. 

 
Give us a call we can help.
 
CCRM Associates